Help Center

		Why is my account not confirmed?
		While it's possible that your confirmation email is sitting in your spam/junk/bulk folder right now, the more likely explanation is that the mail just never got delivered to you. If it's nowhere to be found, don't worry, we can fix things. Please follow these directions carefully: Send a blank email to confirmation@linguastep.com from the email address you attempted to register. For your security, we will not be able to confirm your account unless you send an email from this address. Please write your registration email address in the subject line of your message along with the word "confirmation". You can leave the rest of the email empty.
		How much are individual subscriptions to the Al Kitaab content?
		The price options are currently $12/$19/$29 for 3/6/12 months, respectively. Please note that these are introductory prices and may change.
		Can my whole school/department/agency get a single license rather than a bunch of individual ones?
		Yes. Group licenses are available and easy to set up, with nothing to install or configure. Just email service@linguastep.com and let us know roughly how many students are in the program, and we'll send you a quote.
		Do you store my credit card data when I subscribe?
		No. All your credit card information passes thru PayPal in a secure transaction. We never see any of it.
		Why am I getting emails reminding me to review X number of words?
		LinguaStep structures and schedules your review sessions based on how familiar you are with the word, and how long it's been since you've reviewed it. Some days you'll have a lot to review, and some days you won't have any. Rather than you having to figure out and remember the optimum amount of time to study your vocabulary, LinguaStep does it for you. The goal is to learn and retain the most language in the least amount of time.
		How can I turn off the emails?
		You can make the change in your Account Settings.
		How long should I spend matching/reviewing the words?
		This differs from person to person, and from day to day, because LinguaStep tailors the workload for each student. When you begin learning a chapter, you will naturally need to spend more time than you would when you are simply doing periodic reviews. That may mean one day you spend an hour on it, while other days you only need to spend a few minutes. If you see words scheduled for matching/review on your My LinguaStep home page, then it's a good idea to work through them if you can. You'll be amazed at how far 10 minutes a day gets you.
		I am using Firefox on the Mac and sometimes the cards won't flip over anymore. Why?
		This seems to be a problem with Firefox. For now, restarting the browser is the workaround.
		I am using a Mac and the Arabic letters aren't connecting together. Why?
		This happens if you have installed MicroSoft software on your Mac, such as Word or the Office 2004 suite. Go to Applications->FontBook, deactivate Arial (and Times New Roman, which causes the same error), or replace it with the Apple-provided version of Arial that came with your machine.
		I am using Safari on the Mac, and sometimes the interactive search field doesn't pick up what I am typing in Arabic. Why?
		There appears to be a bug in the JavaScript library on Safari that performs this function. A workaround on Safari is to hit the spacebar after typing in some Arabic. That seems to trigger the search routine. You can also try using Firefox on the Mac, which does not suffer from this problem.
		How do enable my computer to type in Arabic?
		Using Yamli Some of the input boxes on LinguaStep use technology from Yamli that allows you to type Arabic using Latin (English) characters. If you see a little Yamli icon in the text field, just start typing. For example, to enter "عربي" just type "arabi" or "3rabi". Windows The PC's in the labs/libraries at your school are most likely already set up to handle Arabic, but you can always configure your own computer to handle Arabic. The easiest way is to install a phonetic keyboard because it's the most intuitive for Westerners. It has full instructions on how to Arabicize your computer. You might need your Windows CD handy. Mac If you are running a fairly recent version of the Mac OS X operating system, you're in luck because Arabic is already installed and waiting for you to use it. You can follow these directions. When it comes time to pick the keyboard, you will see TWO of them for Arabic. Pick the QWERTY one. It's more intuitive.

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